Frequently asked questions (FAQ)

How long will the job take?

Every job is different and can vary greatly in time so we are unable to advise how long each job will take before arrival. If a return visit is required, the technician may give you an approximate time required to complete the job.
Cost will be determined by the parts required and the time it takes to fix the unit. All of this will be explained in our report that you will receive at the time of attendance.

Can you give me a specific time your technicians will be arriving at?

It is not possible to give exact times due to the fact our technicians tend to multiple jobs daily. However, our technicians make sure to inform all clients if we are running late and are unable to meet the time frame given to you.

What forms of payment do you accept?

All accounts must be paid on the day to the attending service technician.

We use a BPoint system supplied by the Commonwealth Bank to transfer bank funds using the card details of your choice.
We accept Mastercard and Visa and Cash.
Unfortunately, we do not accept cheques.
Customers will receive an invoice with a report at the end of each visit outlining the faults found, further work required and payment method.

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